2022-11-24 15:39:02

Record 225,000 written grievances made about ailing NHS

Logo Daily Mail
Daily Mail
By Hannah Mcdonald

Patients are complaining about the NHS more than ever, official figures revealed today.

More than 225,000 written grievances were penned about England's ailing health service in 2021/22.

This is up from nearly 210,000 in the year before Covid struck and little more than 160,000 in 2011/12, when records began.

Communications, clinical treatment, staff attitude and behaviour, and patient care were the areas most complained about.

It comes amid huge pressures in the NHS, which is gearing up to face its 'toughest ever winter'.

Backlogs have amassed to all-time highs, with performances in A&E and ambulance response times diving to record lows.

The looming threat of strikes and a 'tripledemic' of Covid, flu and other seasonal viruses could pile even more misery on the health service this winter.

The total number of NHS complaints made has been creeping up every year, with the exception of 2015/16 and 2020/21.

Last year's fall is partly down to hospitals doing less admin during the pandemic.

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