Orbee Integrates its CDP Segmentation and Omnichannel Marketing with Conversica's Automated Two-Way Sales

Orbee Customer Experience Middleware is integrating with Conversica's Powerfully Human AI to enable dealerships to bring more automation into the customer journey.

IRVINE, Calif., Jan. 25, 2023 /PRNewswire-PRWeb/ -- Orbee, a leading provider of customer experience middleware, and Conversica, a provider of conversational AI that enhances the customer engagement and reply management, have integrated to provide dealerships a streamlined process to engage shoppers based on real-time signals from their online and offline shopping activities. Orbee's CDP connects customer events throughout their journey with traditional systems such as CRM and DMS to create a complete behavioral profile of shoppers. Conversica's Revenue Digital Assistants (RDAs) engage in real time with consumers via two-way text and email conversations and pushes leads and opportunities down the funnel while gathering additional information on customer intent. Together, the systems will create a feedback loop that will further classify their buying path and improve engagement and conversion.