2023-01-25 20:00:00

Orbee Integrates its CDP Segmentation and Omnichannel Marketing with Conversica's Automated Two-Way Sales

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Benzinga
By Pr Newswire

Orbee Customer Experience Middleware is integrating with Conversica's Powerfully Human AI to enable dealerships to bring more automation into the customer journey.

IRVINE, Calif., Jan. 25, 2023 /PRNewswire-PRWeb/ -- Orbee, a leading provider of customer experience middleware, and Conversica, a provider of conversational AI that enhances the customer engagement and reply management, have integrated to provide dealerships a streamlined process to engage shoppers based on real-time signals from their online and offline shopping activities. Orbee's CDP connects customer events throughout their journey with traditional systems such as CRM and DMS to create a complete behavioral profile of shoppers. Conversica's Revenue Digital Assistants (RDAs) engage in real time with consumers via two-way text and email conversations and pushes leads and opportunities down the funnel while gathering additional information on customer intent. Together, the systems will create a feedback loop that will further classify their buying path and improve engagement and conversion.

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